Refund Policy
Roleworks is a flat, cancel-anytime subscription. This policy explains exactly what happens when you cancel.
Last updated · 3 June 2026
Role · The Cancel Switch
Cancel anytime, keep the period
You can cancel your subscription at any time, with no phone call or email required. Cancellation stops the next renewal — it does not cut off access immediately.
Responsibilities
- Cancel online in Account → Billing, or via the secure customer portal linked from any payment receipt.
- You keep full access until the end of the current paid billing period.
- After that date, the plan does not renew and no further charges are made.
- Downgrades take effect at the next renewal.
Role · The Fine Print
What is and isn't refunded
Because Roleworks is a pure subscription rather than a pay-per-report product, refunds are limited.
Responsibilities
- Unused monthly report allowance is not refundable and does not roll over.
- Partial-period (pro-rata) refunds are not provided for mid-period cancellation.
- Renewal charges are not automatically refunded once a new period has started.
Role · The Fair Dealer
When we will help
We aim to be fair. If something genuinely went wrong, get in touch and we'll make it right where reasonable.
Responsibilities
- Duplicate or clearly erroneous charges are refunded.
- If the service was unavailable due to our fault, contact us about a credit.
- Mandatory consumer-protection rights in your country always apply.
- Refund requests: support@roleworksnz.com